wellbeing

Safeguarding

Our policies, procedures and working practice reflect our commitment to upholding the principles of Safeguarding and promoting the welfare of Service Users and staff at all times.

Whistle blowing

Homecare Support creates a culture to encourage and enable staff to fee comfortable to raise serious concerns within the company to ensure the prevention of and protection from abuse of any employee or Service User.

Enhanced DBS Checks

If you have applied for a vacancy with any of the Human Support Group Services in England or Wales you will be requested to apply for an Enhanced DBS certificate as part of the companys pre-recruitment checks following an offer of employment, including volunteering roles and applications for specific licences.

PVG Membership

If you have applied for a vacancy with any of the Human Support Group Services based in Scotland you will be requested to be a member of the PVG Scheme (Protecting Vulnerable Groups) as part of the company pre-recruitment checks following an offer of employment, including volunteering roles and applications for specific licences.

Compliments, comments or complaints

At Homecare Support we always aim to provide high quality services to everyone who accesses them. However, we are aware that occasionally we don’t get things right.

Your views are important to us. If you don’t tell us what is wrong we won’t know how to improve. We will do our best to put things right and prevent them from happening again.

Compliments and suggestions

We don’t just want to hear about what is going wrong, we would also like to hear from you about services that are delivered well.

Definition of a complaint

At the Human Support Group a complaint is: ‘An expression of dissatisfaction with any of our services which requires a response.’

A complaint is treated seriously whether it is made in person, by telephone, by letter, by fax, by email, or through our website.

Who can make a complaint, compliment or suggestion?

Complaints compliments and suggestions are welcomed from service users, their relatives or carers, professionals, and persons affected as a result of the services we provide.

Confidentiality

All complaints will be dealt with in a confidential manner. Anonymous complaints will be acted on, however it would be better if you provide us with contact details so that we can let you know the outcome of your complaint.

How to make a complaint, compliment or suggestion

You can make a complaint, compliment or suggestion in a number of ways. Remember to provide contact details so that we can respond to you. You can:

Speak directly to the manager of the service you are using.
Write in to:
Quality Team, Craig House, 33 Ballbrook Avenue, Didsbury, Manchester M20 3JG

Email: complaints@humansupportgroup.co.uk

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