An elderly couple cuddling in the kitchen

Quality assurance

Homecare Support covers all policies and activities implemented within an ISO quality system

This includes:

  •  Managing the complaints system and presenting an annual report on comments, compliments and complaints to senior management
  •  Carrying out research into issues which impact on the work of Human Support Group
  •  Distribute and analyse service user surveys
  •  Coordinating the issue and review of policies and procedures
  •  Central archiving of all care records and advice on records management
  •  Carrying out monitoring of services to ensure they meet relevant statutory standards
  •  Liaising with Insurers and solicitors on Public and Employer’s Liability claims
  •  Data Protection management
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