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How to access your records

How long are care records kept?

This varies depending on the service you receive from us. Generally, records are only kept for a few years after you stop receiving a service.

How do I request copies of my care records?

You need to write in to the Human Support Group and provide proof of identity.

How do I request copies of someone else’s care records?

You need to write in to the Human Support Group and provide evidence of entitlement to access. In the case of a living person this may include a Letter of Authority or Lasting Power of Attorney.

If the person whose records you wish to see is deceased you will need to supply evidence of their death and evidence of your relationship to them.

Is there a fee for copies of care records?

A fee of £25.00 is payable towards the administrative costs of the search and copying of records. Please include a cheque/postal order made payable to the Human Support Group with your application. (In some circumstances, at the discretion of the Managing Director, this fee may be waved.)

How long will it take to receive copies of my care files?

The Data Protection Act 1998 states that copies of records must be provided within 40 days of receiving a completed application form and fee. We aim to provide copies of your health records within 40 working days of receiving your request and fee. We will inform you of any delays.

Can access be denied?

There are sometimes circumstances when access can be denied:

Where disclosing the personal data would reveal information which relates to and identifies another person, unless that person has consented to the disclosure.

Where permitting access to the care records that would be likely to cause serious harm to the physical or mental health of the applicant.

Please download the Access to Records Form that best suits your needs below and return it with copies of the necessary proofs of identification to:

Quality Team, Craig House, 33 Ballbrook Avenue, Didsbury, Manchester M20 3JG

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